Payment Options and Cancellation Policy

Arranging payment for a private jet charter should be as straightforward as the flight itself. At Private Jets UK, we make every effort to accommodate the payment preferences of each client - whether that is a standard bank transfer, a card payment, cash or cryptocurrency. We work with both private individuals and corporate entities, and we are always ready to find a payment arrangement that suits your situation.

The price agreed in your contract is the price you pay - there are no post-booking surcharges, no hidden fees and no price adjustments after confirmation. All payment details, cancellation terms and refund conditions are set out in writing before you sign anything. We provide full documentation for every transaction - a formal contract, a VAT invoice where applicable, and a payment receipt - suitable for corporate accounting and tax purposes.

 

 

Payment methods

We offer several payment methods to suit corporate and private clients. All payments must be received and cleared before departure - this is standard practice across the private aviation industry and protects both parties.

• Bank transfer (preferred). The most common payment method for private jet charter. We accept transfers in GBP, EUR and USD to our UK and European bank accounts. Full banking details are provided in the contract. Standard UK transfers clear same day or next working day. International SWIFT transfers typically take 1 to 3 working days;
• Card payment. Debit and credit card payments are accepted. Please note that card payments may be subject to a processing fee depending on the card type and transaction value. Your consultant will confirm the applicable fee at the time of booking;
• Cash. Cash payment is accepted for certain bookings, subject to standard identity verification in line with UK financial regulations. Please discuss cash payment with your consultant before booking to confirm the most practical arrangement;
• Cryptocurrency. We accept payment in major cryptocurrencies including Bitcoin (BTC) and Ethereum (ETH). Crypto payments are converted to fiat currency at the point of transaction. Processing typically takes a few minutes to 2 business days depending on the network and confirmation requirements. Please note that converting or disposing of cryptocurrency may create taxable events under UK rules - we recommend consulting your tax adviser regarding the implications of paying with crypto.

 

 

Payment timing

For standard bookings, full payment is required before departure. For bookings made well in advance - typically more than 4 weeks before the flight - it may be possible to pay a deposit to secure the booking with the balance due closer to the departure date. Your consultant will advise on the available payment schedule at the time of booking.

Important note for urgent bookings: if you need to arrange a same-day or next-day departure, be aware that bank transfers may not clear in time. In these situations, we recommend card payment or cryptocurrency as the fastest options. Please advise your consultant of your preferred payment method as early as possible in the booking process so we can confirm the aircraft without delay.

All payment details are set out in the charter contract before you are asked to pay. We do not request payment until the contract has been signed by both parties and you have had sufficient time to review all terms.

 

Documentation and invoicing

Every charter arranged through Private Jets UK is accompanied by full documentation:

• Charter contract. A formal written agreement setting out the full itinerary, aircraft details, price, payment terms, cancellation conditions and the obligations of both parties. The contract is issued before payment is requested and must be signed before the booking is confirmed;
• Itemised invoice. A full breakdown of the charter price showing flight costs, airport fees, handling charges, catering and any other components. VAT invoices are available for corporate clients who require them;
• Payment receipt. A confirmation of payment received, issued as soon as funds clear;
• Flight brief. Issued 24 to 48 hours before departure, containing the final itinerary, aircraft registration, FBO address, check-in instructions and contact details for the handling agent and crew.

We can prepare documentation in GBP, EUR or USD and in English, German, French or Spanish. If you require documentation in a specific format for your corporate accounting department, please advise your consultant in advance.

 

Cancellation policy

Cancellation terms for private jet charter reflect the costs that operators incur when a confirmed booking is cancelled - crew scheduling, aircraft positioning, airport slot reservations and maintenance planning all take place in advance of every flight. The specific cancellation terms for your booking are set out in the charter contract before you sign.

As a general guide, the cancellation terms that apply across most bookings in our network are:

• Cancellation more than 7 days before departure. A partial refund is typically available, with an administration fee and any non-recoverable costs already incurred by the operator retained. The refundable amount depends on the specific operator's terms and how far in advance costs have been committed;
• Cancellation 2 to 7 days before departure. A reduced refund is typically available. The proportion retained by the operator increases as the departure date approaches, reflecting the increasing difficulty of reselling the slot;
• Cancellation within 48 hours of departure. Little or no refund is typically available. By this point, the operator has committed fully to the flight - crew are rostered, the aircraft is positioned and catering is ordered;
• Cancellation on the day of departure or after departure has commenced. No refund is available in most cases, as the full operating costs have been committed or incurred.

These are general guides only. The precise terms for your booking will always be set out in writing in the charter contract before you sign. We review the cancellation terms of every operator we work with and will draw your attention to any terms that are more or less restrictive than the above before you commit.

 

Cancellation or disruption caused by the operator

If a flight is cancelled or significantly delayed due to circumstances within the operator's control - including a technical fault with the aircraft, crew unavailability or loss of operating certification - you are entitled to a full refund of the charter price. In practice, we always attempt to source an alternative aircraft before offering a refund, and in most cases we are able to arrange a replacement with minimal disruption.

If we source a replacement aircraft and you choose not to accept it, you will receive a full refund of the charter price less our brokerage fee for arranging the booking. If we are unable to source a replacement, you will receive a full refund of the charter price in full.

Circumstances outside the operator's control - severe weather, air traffic control restrictions, airport closures, political events or other exceptional circumstances beyond anyone's control - are typically treated as force majeure events. In these cases, cancellation terms revert to the operator's standard policy and refunds are at the operator's discretion. We will always act as your advocate with the operator in these circumstances and attempt to recover the maximum possible refund or rebook your flight at no additional cost.

 

Flight amendments

Changes to confirmed bookings - departure time, passenger list, catering requirements and other details - can usually be accommodated up to the point of departure, subject to airport slot availability and crew duty hour limits. Changes that require a different aircraft or significant repositioning may incur additional costs. Your consultant will advise on the cost and feasibility of any amendment at the time of the request.

Changes to the fundamental terms of the booking - particularly the route, departure airport or departure date - may be treated as a cancellation and rebooking under the operator's cancellation terms. We will always seek the most favourable interpretation of the contract terms on your behalf before advising on the cost of any change.

 

Payment security and confidentiality

All payment transactions are processed through our regulated UK and European banking relationships. We do not store card details and do not pass payment information to third parties beyond what is required to process your transaction.

Passenger and payment information is treated with the highest level of confidentiality. We do not share client or passenger data with third parties for any commercial purpose, and all personal data is processed in accordance with UK GDPR. Our full Privacy Policy sets out how we collect, process and retain personal and payment data.

For corporate clients, we can arrange payment through dedicated accounts, standing credit facilities for frequent flyers, or invoicing arrangements that integrate with your accounts payable processes. Please discuss your requirements with your consultant.

 

 

Frequently asked questions about payment

When do I need to pay for my private jet charter?
Full payment is required before departure. For advance bookings, a deposit may be available to secure the booking with the balance due closer to departure. For same-day or next-day bookings, payment must clear before the aircraft departs - card payment or cryptocurrency are the fastest options in urgent situations.

Can I pay in a currency other than GBP?
Yes. We accept payment in GBP, EUR and USD. Cryptocurrency payments are accepted in Bitcoin and Ethereum. For corporate clients with specific currency requirements, please discuss with your consultant.

Will I receive a VAT invoice?
Yes, on request. We provide formal itemised invoices suitable for corporate accounting. VAT invoices are available where applicable. Please advise your consultant if you require a specific invoice format for your accounts department.

Is my payment protected if the flight does not operate?
If the flight is cancelled due to circumstances within the operator's control, you are entitled to a full refund of the charter price. We always attempt to source an alternative aircraft before issuing a refund. If we cannot find an alternative that you accept, a full refund is issued promptly.

Are there any fees for paying by card or cryptocurrency?
Card payments may be subject to a processing fee depending on the card type and transaction value. Cryptocurrency payments are accepted without additional broker fees, though network transaction fees may apply depending on the cryptocurrency used. All applicable fees are disclosed before payment is requested.

 

 

If you have any questions about payment methods, cancellation terms or documentation for your booking, contact our aviation consultants directly. We are available 24/7 by phone, email, WhatsApp or Telegram and respond to all enquiries within 5 minutes. You can also review our full charter price guide or visit our About Us page for more information about how we work.